On December 30, Ms. Marasri Jairangsee, Secretary-General of the Social Security Office (SSO), addressed concerns raised by a healthcare worker about limitations in treating patients using social security benefits at a private hospital. The complaints included restricted consultation time, capped treatment budgets, and delays in laboratory test results. In response, the SSO has initiated an urgent investigation into the facility and reaffirmed its commitment to monthly inspections of partner hospitals to ensure compliance with quality healthcare standards for insured patients.
Ms. Marasri emphasized that the SSO regularly deploys medical teams, nurses, and staff to investigate complaints and ensure patients receive appropriate, high-quality, and timely medical services. A formal notice has been sent to all partner hospitals urging them to address any deficiencies promptly. She clarified that the SSO does not impose limits on treatment costs and welcomed feedback from insured individuals to enhance healthcare services.
The SSO expressed gratitude for information provided by the public, which aids in monitoring and improving healthcare services within the social security system. Insured individuals are encouraged to report issues or suggestions through regional SSO offices, provincial branches, or the 24-hour hotline at 1506. This effort underscores the SSO’s dedication to continuous improvement and patient satisfaction.