On December 7, 2024, a major internet outage affected NT’s 1.8 million customers after the Metropolitan Electricity Authority (MEA) conducted high-voltage maintenance at the Chaloem Phrakiat 115KV power station, which powers NT’s Chaeng Watthana office. While NT reportedly had backup systems in place, these failed to activate, leading to widespread service disruptions.
Key Developments:
- NT’s Response: Sekson Mitkasem, Deputy Managing Director of NT, confirmed efforts to restore internet services as quickly as possible and pledged compensation for affected customers. The company is investigating why the backup systems failed.
- NBTC Involvement: Triyarat Viriyasirikul, Acting Secretary-General of the National Broadcasting and Telecommunications Commission (NBTC), emphasized the need for NT to ensure swift resolution and user compensation while investigating the root cause of the issue.
- Customer Backlash: Social media platforms were flooded with complaints, particularly regarding NT's unresponsive call center at 1888.
MEA Maintenance Schedule:
- December 7: Power was cut across all buildings (except Building 6) from 8:00 AM to 8:00 PM.
- December 8: Scheduled power cuts in Buildings 3, 5, 10, and 21 from 8:00 AM to 5:00 PM.
- December 10: Scheduled maintenance for Buildings 6, 9, 11, and 12 during the same hours or until work completion.
Customers experiencing issues were encouraged to contact NT via alternative numbers provided, though dissatisfaction with response times remains high.